Frequently Asked Questions by the hotel

Most popular questions

 In short, what is HotelSwaps?
HotelSwaps is a hotel room exchange programme which allows for owners and operators of high-quality hotels to trade their available rooms with other member hotels worldwide thanks to HotelCoins - the digital currency of the hospitality community. See how it works.
 Why Should I join HotelSwaps?
1. HotelSwaps is designed to create an alternative value from your unsold hotel rooms. You earn HotelCoins when accepting exchange reservations from other HotelSwaps members at your hotel.

2. You can earn ancillary revenues from HotelSwaps members. Members spend in average more than USD 300 per exchange night on room upgrades, additional room nights, F&B, spa etc.

3. You can reduce your business or leisure travel expenses by paying with HotelCoins for your stays at other member hotels, anywhere in the world.

4. You can integrate HotelCoins as part of your employee reward program. HotelCoins can be transferred to anyone of your choice. Offering HotelCoins is a great way to incentivize key executives at little to no cost.

5. You will become part of an exclusive network of like-minded hoteliers. HotelSwaps connects members around the world, giving you the opportunity to make new professional contacts and provide fellow hoteliers with meaningful feedback.

Membership options

 What are the benefits of a Basic membership?
A basic membership allows you to:
• advertise your unsold rooms to other HotelSwaps members
• accept an unlimited number of inbound reservations from other members and earn HotelCoins
• reserve or request a room at any participating hotel for you or anyone you wish
• transfer your hotel's HotelCoins to yourself and one more person of your choice
• receive 500 Coins of credit line upon joining which may be used for immediate reservations in advance of receiving your first inbound exchange guests

However, Basic members:
• earn only 80% of their hotel’s HotelCoin value on inbound reservations
• can only transfer up to 1,000 Coints annually from the hotel’s balance
 What are the benefits of a Premium membership?
As with the Basic membership, the Premium membership allows you to advertise your empty rooms to other HotelSwaps members and accept an unlimited number of inbound reservations from other members. A Premium membership provides several additional benefits:
• Your hotel will earn the full 100% of its HotelCoin value on inbound reservations.
• Your hotel will receive a minimum of 1500 Coins credit line upon joining, which may be used for immediate reservations before you receive your first inbound exchange guests.
• There is no annual HotelCoin spending limit from your hotel’s HotelCoin balance, which will allow for longer reservations and/or stays in higher category hotels.
• You can transfer HotelCoins to anyone you wish so they can book their own HotelSwaps reservations.
• You will get access to a personal exchange concierge who will help you maximize your exchange benefits.
• You will have access to HotelSwaps’ Supplier Programme allowing you to pay with HotelCoins for their products and services.
 Does my membership renew automatically?
A Basic membership does not require yearly renewal. A Premium membership requires an annual membership renewal and payment of the Premium membership fee. Hotel members who do not renew their Premium memberships on its anniversary will automatically move to a Basic membership and can hereafter upgrade again to Premium at any time.

The HotelCoin® Currency

What are HotelCoins®?
HotelCoins is the digital currency that enables the trade of hotel rooms between HotelSwaps members. Think of it as “the private currency of the hospitality community”.
 What can I use HotelCoins® for?
You can use HotelCoins to book free stays at other hotel members, reward your key executives, or purchase products and services from our Supplier Programme.
How do I earn HotelCoins®?
Your hotel will earn HotelCoins by accepting exchange reservations from other HotelSwaps members.
How do you determine the HotelCoin® value of a hotel stay?
In order to ensure a fair exchange between members, the HotelCoins per Room Night reserved through HotelSwaps is determined by the hotel’s category and seasonality.

 How does HotelSwaps determine the seasonality of a hotel member?
HotelSwaps determines the seasonality of each hotel member based on various sources of seasonality data related to the hotel’s location. Each hotel in the same location will have the same seasonality. We classify each week of the year as low, middle, or high season. Seasonality, as well as category, determines the HotelCoin value per room night traded in HotelSwaps, as shown in the above schedule.
How does HotelSwaps determine the category of a hotel member?
Hotel members are classified in 7 quality categories. A hotel’s category is predominantly determined by its publicly advertised room rates for a double standard room across all seasons of the year. Grouping hotels in value categories allows for like-for-like exchanges between hotel members.
 Do HotelCoins® Expire?
HotelCoins on your hotel’s HotelCoin account do not expire as long as your hotel is a member of HotelSwaps. HotelCoins transferred from your hotel’s HotelCoin account to a personal account can be used for reservations for a period of 2 years from the day of the transfer - where after they expire. In case a person has received more than one HotelCoin issuance, the HotelCoins used for new reservations will follow the First-In-First-Out principle.  
Is there a limit to how many HotelCoins® I can transfer from my hotel account?
Premium member hotels do not have a limit to how many HotelCoins they can transfer to guest accounts. Basic member hotels can only transfer 1,000 Coins per calendar year.
 Who can I transfer my hotel’s HotelCoins® to?
Hotel Managers and Swap Managers of both Basic and Premium member hotels can transfer HotelCoins to their own personal accounts. They can hereafter make reservations for themselves and on behalf of anyone else. Hotel Managers and Swap Managers of Premium member hotels can in addition transfer HotelCoins to anyone else of their choice. The recipients or HotelCoins can hereafter log in and organize their own HotelSwaps reservations. 
 Can I sell the HotelCoins® that my hotel has earned?
Yes. HotelSwaps offers a HotelCoin brokerage service, whereby hotel members can sell their surplus of HotelCoins to other HotelSwaps members who are short of HotelCoins.

Contact HotelSwaps Member Services in case you would like to sell HotelCoins from your hotel’s account balance to other HotelSwaps members. HotelSwaps will endeavour to broker such sales on a First In First Out basis (FIFO).

To keep the inherent spirit of HotelSwaps being a club for hoteliers, property owners and hospitality service providers, you cannot sell HotelCoins directly to third-parties.
 Can I buy HotelCoins® if I do not have enough for my reservation?
Yes. HotelSwaps offers a HotelCoin brokerage service, whereby hotel members, who are short of HotelCoins, can buy “top-up” HotelCoins from other HotelSwaps members who have earned a surplus of HotelCoins.

Contact HotelSwaps Member Services in case you would like to buy HotelCoins for your next reservations and we will let you know if there are any HotelCoins for sale at that point in time.

Managing Inventory and Availability

Can I advertise available rooms at my hotel?
Yes. You can add and return room nights on your availability calendar at any point in time. Guests will receive immediate confirmations of their reservations when booking from your advertised rooms.

Hotels that offer instant bookings are more readily promoted to other members and can therefore expect to receive a higher number of inbound reservations and earn more HotelCoins.
 What room type do I deposit? 
The only room type that can be deposited on HotelSwaps is a double standard room or your hotel’s equivalent lowest category room type for a double occupancy. If you wish to earn additional HotelCoins for a confirmed reservation, our Member Services team will be pleased to propose and arrange upgrades in HotelCoins with the guest. 
Can I take room nights back after I make deposits? 
Yes. You have full control over your inventory and can make adjustments at any point in time for all rooms that remain unreserved.
 Can I delegate the rights to manage HotelSwaps to one of my staff members?
Yes. A hotel owner or general manager can appoint anyone within their organization as Swap Manager to make deposits, transfer HotelCoins, update hotel information and supervise all communication related to HotelSwaps. Swap Managers will be issued with their own login credentials to the hotel's account.

Even if you do intend to personally manage your HotelSwaps availability and reservations, we highly encourage you to assign a Swap Manager as a backup contact in the event that you cannot be reached. 

Reservations & During The Stay

How am I informed about a reservation or a request?
If you have deposited rooms with HotelSwaps, you will receive an email notifying you when a reservation has been made in one of your advertised rooms. If you have not deposited rooms during a certain period, but another member would like to make a reservation at your property, you will receive the reservation request by email. You will hereafter have 7 days to accept or decline the request. Upcoming reservations or pending requests are summarized on your login page.   
 What is the cancellation policy?
For any reservations cancelled up to 15 days before check-in, the hotel’s HotelCoin account will be debited with the same number of HotelCoins paid at the time of the reservation and the cancelled room nights will again be made available for reservation by other HotelSwaps members. If a reservation is cancelled within 14 days to check-in, the hotel keeps 100% of the HotelCoins paid.
 How can I earn additional revenues from HotelSwaps reservations? 
The rooms reserved through HotelSwaps is paid for with HotelCoins, but you can potentially earn additional revenues by offering upgrades, F&B, spa treatments, airport transfers and any other additional service that your hotel provides for a fee.  
 Who pays potential tourism taxes?
The traveling guest pays any mandatory city or tourism taxes at the time of check out.  
 Will I receive feedback from members following their stay?  
Yes. Highly relevant feedback from other hoteliers is an important benefit of your membership. All guests are sent a feedback questionnaire by email within the week following their stay. Feedback is not displayed publicly and can be viewed only by the hotel owner/manager and the Swap Manager.  


Supplier Programme

 What is the Supplier Programme?
The Supplier Programme allows Premium member hotels to pay with their HotelCoins for products and services from industry suppliers who collaborate with HotelSwaps.
 Which suppliers participate in the programme?
You can find the directory of suppliers, along with their products and services priced in HotelCoins under the ‘Supplier Programme’ tab on HotelSwaps’ homepage.
 How are barter agreements organised with suppliers?
The barter agreement is done directly between the Hotel Member and the supplier in a similar way as if you purchase the product or service with a traditional cash payment. We recommend that the barter agreement includes at minimum: 1. a description of the product or service provided; 2. the cash equivalent value of the transaction; and 3. the number of HotelCoins to be paid. The hotel is responsible for transferring HotelCoins to the supplier as payment prior to the delivery of the product or service. Transactions are non-refundable.
 What is HotelSwaps’ involvement in the barter agreement?
HotelSwaps is not a party to the barter agreement between a Hotel Member and a supplier introduced through the Supplier Programme. HotelSwaps acts only as a mechanism for issuing the HotelCoins to the supplier whenever a Hotel Member instructs us to do so.  
 How do I account for a barter trade? 
Accounting practices will depend on the local jurisdiction of your hotel and HotelSwaps can therefore not advise you specifically on this subject. In most jurisdictions, barter transactions need to be accounted for as two separate transactions: 1. a purchase transaction of the product or service with a cost book entry; and 2. a sale of your HotelCoins with a revenue book entry. As it is a barter trade, the two book entries should have the same transaction value. The specific value shall be agreed between you and the supplier in the barter agreement and will typically be the fair market value of the product or service that you have purchased with your HotelCoins.  
 Should I declare VAT on a barter trade? 
VAT accounting practices will depend on the local jurisdiction of your hotel and HotelSwaps can therefore not advise you specifically on this subject. In most jurisdictions, if you are registered for VAT, you must charge VAT on the accounted value of your barter trade in a similar way as if you have sold your HotelCoins for cash and the supplier will do the same.
 Can I barter with suppliers outside the Supplier Programme?
Of course you can. The Supplier Programme is meant to facilitate your access to products and services that can be bartered for using HotelCoins. You are free to use the HotelCoins to barter with whomever you deem relevant for your own business operation.


Membership application

 Who can apply for membership?
Any owner, operator or general manager of a licensed hotel may apply for membership.
Should I apply for a Basic or Premium membership?
At the time of application, you will be asked to choose between a Basic and Premium membership. See our Membership Options section to help you decide which option better suits your needs.
 How does HotelSwaps assess my membership application? 
We strive to maintain a network of like-minded hoteliers around the world who can benefit from each other’s unused hotel rooms. Therefore, we project the expected demand from our existing members for a property prior to accepting or declining its application. In order to determine if a new property would contribute to the current portfolio, we study the hotel’s pricing, facilities, overall quality and location.
Do you have a minimum quality criteria?
To maintain a minimum level of quality of hotel members, hotels with published average rates of less than US$100 for a double standard room will often not be accepted for membership.
 What happens if my application is accepted?  
You will receive an email confirmation that contains all details about your membership and a secured login link to access your new HotelSwaps account. A Member Services executive from our team will be in touch to guide you through the next steps.


Other questions

 Are there any employee benefit taxes to pay?
Employee benefit taxes will depend on the local jurisdiction of your hotel and HotelSwaps can therefore not advise you specifically on this subject. In many countries, such taxes will depend on the purpose of travel - whether it is for business/training purposes or for a personal benefit. It should also be considered that HotelCoins in most jurisdictions do not have a value before they are used.
Who ensures that the information of my hotel property is correct on the website?
We will set up your hotel profile on HotelSwaps when approving your membership. You are hereafter responsible for keeping the hotel information up to date on the website at all times. You can delegate this responsibility to a Swap Manager.